Contact
Questions, feedback, problem reports and privacy requests all go to one address.
Email: info@nethealthlab.com
Reporting a problem
If a check didn’t finish or a result looks wrong, these details help us look into it:
- your device and browser (for example, “iPhone 15, Safari” or “Windows laptop, Chrome”);
- how you were connected: Wi-Fi, cable or mobile data, and your provider if you’re comfortable sharing it;
- roughly when you ran the check, and what you saw;
- if you compared with another speed test, which one and what it showed.
Please don’t send passwords, account numbers or other sensitive information.
Privacy requests
To ask about information we hold, or to request access, correction or deletion, email us with “Privacy request” in the subject line. Our Privacy Policy and Your Privacy Choices page explain your options and how we respond.
Who you’re contacting
NetHealthLab is operated by Smart Trans Logistic LLC, California, United States. Messages to this address are delivered to a mailbox we manage, as described in our Privacy Policy. We read every message and aim to reply within a few business days.